Introduction

Welcome to Panel Outlet. We are committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

When you place an order, contact us, create an account, or request information, we may collect personal information including full name, email address, telephone number, billing address, and delivery address.

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers. We do not store your full payment card details on our servers.

Website Usage Information

When you visit our website, we may automatically collect certain technical information, including IP address, browser type, device information, pages visited, time spent on pages, and referring websites.

This information helps us improve website performance, security, and user experience.

How We Use Your Information

Order Processing & Customer Service

We use your information to process and deliver your orders, communicate regarding purchases or enquiries, provide customer support, and manage returns or delivery issues.

Marketing Communications

Where you have opted in, we may send product updates, promotional offers, marketing emails, news, and company updates. You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Website Improvement & Analytics

We may use browsing and analytics data to improve website functionality, monitor website performance, improve our products and services, enhance user experience, and support advertising and marketing campaigns.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, and support marketing and advertising activity.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. For more information, please refer to our Cookie Policy.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties only where necessary, including payment providers, delivery and courier companies, website and IT service providers, marketing platforms, and legal or regulatory authorities where required by law.

All third parties are expected to handle your information securely and lawfully.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, and alteration.

This includes secure systems, restricted access controls, and encrypted payment processing where applicable.

Data Retention

We only retain personal information for as long as necessary to fulfil orders and contractual obligations, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

Your Rights

Under UK data protection law, you have the right to access your personal information, correct inaccurate information, request deletion of your data, restrict or object to certain processing, withdraw marketing consent at any time, and request a copy of your data.

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites and encourage users to review their privacy policies separately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page.

Contact Us

Thank you for choosing Panel Outlet. We appreciate your trust and are committed to protecting your privacy.