Introduction

Welcome to Panel Outlet. These Terms of Service govern your use of our website and the purchase of products from Panel Outlet. By accessing our website or placing an order with us, you agree to comply with and be bound by the following terms and conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Panel Outlet

Panel Outlet is a UK-based supplier of decorative wall panels, shower panels, acoustic wall panels, hygienic cladding systems, trims, adhesives, and related products.

2. Changes To These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Any updates will be published on this page. Continued use of our website following changes constitutes acceptance of the updated terms.

3. Use Of Our Website

By using our website, you agree to use the website lawfully and responsibly, not to misuse, interfere with, or damage the website, not to attempt unauthorised access to our systems or data, and not to use our website for fraudulent purposes.

You must be at least 18 years old or have permission from a parent or guardian to use this website.

4. Account Registration

You may be required to create an account to access certain services or place orders.

You are responsible for maintaining the confidentiality of your account details, ensuring your information is accurate and up to date, and all activity carried out under your account.

We reserve the right to suspend or terminate accounts where misuse or suspicious activity is identified.

5. Product Information

We make every effort to ensure product descriptions, specifications, images, and pricing are accurate.

However, product images are for illustrative purposes only, colours and finishes may vary slightly due to screen settings, lighting, or manufacturing batches, and measurements and specifications may contain minor tolerances.

Customers are responsible for ensuring products are suitable for their intended use before installation. We recommend ordering samples where appropriate.

6. Orders & Acceptance

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order, limit quantities purchased, correct pricing or listing errors, and cancel orders suspected of fraud or misuse.

An order confirmation email does not constitute final acceptance of your order. Orders are accepted only once dispatched.

7. Pricing & Payment

All prices shown on our website are in GBP (£) unless otherwise stated. Prices may change without notice.

Payment must be made in full at the time of ordering using one of the accepted payment methods available at checkout.

By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

8. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Panel Outlet is not responsible for delays caused by courier companies, adverse weather, supplier delays, traffic disruptions, or events beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Any damaged, missing, or incorrect items must be reported within 24 hours of delivery.

Please inspect all goods immediately upon arrival and before installation. Installed products are considered accepted.

For further information, please refer to our Shipping Policy and Refund Policy.

9. Installation Responsibility

Customers are responsible for ensuring products are correctly installed, suitable for the intended application, and installed using appropriate methods, tools, adhesives, and accessories.

Panel Outlet accepts no responsibility for incorrect installation, improper storage, product misuse, or installation contrary to manufacturer guidance.

We strongly recommend inspecting all products before cutting, fitting, or installation.

10. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Unused and uninstalled items may be eligible for return subject to approval and compliance with our returns conditions.

Special-order, customised, clearance, and installed products are generally non-returnable unless faulty.

11. Intellectual Property

All website content, including logos, branding, images, product descriptions, graphics, videos, website design, and written content, remains the property of Panel Outlet or its licensors and is protected by intellectual property laws.

Content may not be copied, reproduced, distributed, or used without prior written permission.

12. Limitation Of Liability

To the fullest extent permitted by law, Panel Outlet shall not be liable for indirect or consequential losses, loss of profits or business, labour or installation costs, delays outside our control, or damage caused by misuse or incorrect installation.

Nothing in these terms excludes your statutory rights under UK consumer law.

13. Indemnification

You agree to indemnify and hold harmless Panel Outlet, its employees, affiliates, directors, and representatives from any claims, liabilities, damages, costs, or expenses arising from your misuse of the website, breach of these Terms of Service, or violation of any applicable laws or third-party rights.

14. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy and Cookie Policy. By using our website, you consent to the collection and use of information in accordance with those policies.

15. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact our team:

Thank you for choosing Panel Outlet. We appreciate your business and look forward to serving you.